If you’ve ever used a customer support livechat service, you’ve probably experienced that vague, sneaking suspicion that the “person” you’re chatting with might actually be a robot. Chatbots — automated conversation systems — have become increasingly sophisticated. Virtual agents are most effective in customer service applications in service-heavy industries like financial services, retail, travel, and … Continue reading Elsa Chatbot — A solution of the chatbot-as-a-service platform